Are you being served? :
Published by : The World Bank, (Washington, DC :) Physical details: xxv, 423 p. : ill. ; 23 cm. ISBN:9780821371855; 0821371851; 9780821371862; 082137186X.Item type | Current library | Call number | Status | Date due | Barcode |
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Books | Indian Social Institute, New Delhi General Stacks | 362.1/AMI (Browse shelf(Opens below)) | Available | 18419-C |
Includes bibliographical references and index.
Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities --
Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.
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