Are you being served? :
Are you being served? : new tools for measuring service delivery /
edited by Samia Amin, Jishnu Das, Markus Goldstein.
- Washington, DC : The World Bank, 2008
- xxv, 423 p. : ill. ; 23 cm.
Includes bibliographical references and index.
Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities -- Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.
9780821371855 0821371851 9780821371862 082137186X
2007019898
101307521 DNLM
Medical care--Quality control--Measurement.--Developing countries
Health facilities--Quality control--Measurement.--Developing countries
Educational surveys--Developing countries.
Quality assurance--Measurement.--Developing countries
Data Collection--methods.
Developing Countries.
Health Services Research--methods.
Quality Assurance, Health Care--economics.
Quality Assurance, Health Care--methods.
RA399.D44 / A74 2008
362.1/AMI
WA 950 / A678 2007
Includes bibliographical references and index.
Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities -- Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.
9780821371855 0821371851 9780821371862 082137186X
2007019898
101307521 DNLM
Medical care--Quality control--Measurement.--Developing countries
Health facilities--Quality control--Measurement.--Developing countries
Educational surveys--Developing countries.
Quality assurance--Measurement.--Developing countries
Data Collection--methods.
Developing Countries.
Health Services Research--methods.
Quality Assurance, Health Care--economics.
Quality Assurance, Health Care--methods.
RA399.D44 / A74 2008
362.1/AMI
WA 950 / A678 2007