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Are you being served? :

Additional authors: Amin, Samia, -- 1980- | Das, Jishnu. | Goldstein, Markus P., -- 1970-

Published by : The World Bank, (Washington, DC :) Physical details: xxv, 423 p. : ill. ; 23 cm. ISBN:9780821371855; 0821371851; 9780821371862; 082137186X.

Subject(s): Medical care -- Developing countries -- Quality control -- Measurement. | Health facilities -- Developing countries -- Quality control -- Measurement. | Educational surveys -- Developing countries. | Quality assurance -- Developing countries -- Measurement. | Data Collection -- methods. | Developing Countries. | Health Services Research -- methods. | Quality Assurance, Health Care -- economics. | Quality Assurance, Health Care -- methods.

Year: 2008

Online resources:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Indian Social Institute, New Delhi General Stacks	362.1/AMI (Browse shelf(Opens below))	Available		18419-C

Includes bibliographical references and index.

Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities --

Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.

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