TY  - BOOK
AU  - Amin,Samia
AU  - Das,Jishnu
AU  - Goldstein,Markus P.
TI  - Are you being served?: new tools for measuring service delivery 
SN  - 9780821371855
AV  - RA399.D44 A74 2008
U1  - 362.1/AMI 22
PY  - 2008///
CY  - Washington, DC
PB  - The World Bank
KW  - Medical care
KW  - Developing countries
KW  - Quality control
KW  - Measurement
KW  - Health facilities
KW  - Educational surveys
KW  - Quality assurance
KW  - Data Collection
KW  - methods
KW  - Developing Countries
KW  - Health Services Research
KW  - Quality Assurance, Health Care
KW  - economics
N1  - Includes bibliographical references and index; Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities --; Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery
UR  - http://www.loc.gov/catdir/toc/ecip0718/2007019898.html
ER  -